Emergency Cyber Incident Response Services

Emergency incident response is billed on a time-and-materials basis at £1,500 to £2,500 per consultant day depending on breach complexity and urgency. Typical ransomware incidents require 7 to 15 consultant days (£10,500 to £37,500 total) covering initial containment, forensic investigation, eradication, and recovery support. Emergency triage and initial containment (first 24 to 48 hours) typically costs £3,000 to £6,000. Large-scale breaches affecting multiple locations or complex environments can cost £40,000 to £80,000 or more for complete recovery. Retainer clients receive 20 to 30% discounted rates and priority response. Most UK cyber insurance policies cover emergency response costs. We work directly with insurers to streamline claims and can bill your insurer directly with no upfront payment required from you.

Paying the ransom has a 20 to 40% failure rate for full data recovery. You may pay and still not get your files back. Professional incident response gives you: the attacker contained and removed (paying ransom does not evict them from your network), preserved forensic evidence for insurance and legal recovery, GDPR-compliant breach documentation (without which you face ICO fines separately), and a system you can trust after recovery. The average ransomware incident costs UK businesses £3.5 million in total impact across downtime, regulatory, and reputational damage. Our typical response engagement (£15,000 to £30,000) addresses the element that prevents most of that cost. Most UK cyber insurance policies cover our fees in full. We bill directly to your insurer. You may have no out-of-pocket cost at all.

Our incident response team has handled 500 or more breaches across every major threat type and industry vertical: ransomware variants including LockBit, BlackCat/ALPHV, Royal, Cl0p, Conti, Ryuk, and Hive (we maintain current decryption tools and recovery procedures for all major strains); advanced persistent threats including nation-state attacks, long-term compromises, and supply chain breaches; Business Email Compromise including CEO fraud, wire transfer fraud, and email account takeovers; insider threats including malicious employees and data theft; cloud breaches across AWS, Azure, Microsoft 365, and Google Workspace; and sector-specific incidents in healthcare (DSPT compliance), financial services (FCA reporting), legal (SRA breach notification), and retail (PCI DSS). Our CrowdStrike partnership provides enterprise-grade tooling for Exchange, Citrix, Fortinet, and complex environments.

No. External incident responders accelerate recovery and prevent common mistakes that worsen breaches. We provide immediate containment guidance within 30 minutes of engagement. You are not waiting for us to learn before acting. Internal IT teams often inadvertently destroy forensic evidence by rebooting systems, running antivirus scans that modify timestamps, or restoring from backups before understanding compromise scope. We prevent re-infection by identifying and removing all persistence mechanisms. Hasty internal recovery often leaves backdoors allowing attackers to re-enter days later. Our experience with 500 or more breaches means we have seen your exact attack scenario before and know the fastest recovery path. We work alongside your IT team, not replacing them. In over 90% of cases, organisations with professional incident response support recover two to five times faster than those attempting a self-managed response.

Our emergency line is staffed by incident response analysts, not a call centre, not an answering service. When you call at 2 AM, you speak directly to someone who has handled ransomware incidents before and can start giving you containment guidance in the first three minutes of the call. We have not missed an emergency call in three years of 24/7 operation. You will reach a qualified analyst every time, on any day, including bank holidays.

Contact us immediately. Late notification with documented reasons is far better than no notification. Our first deliverable in any data breach engagement is a preliminary scope assessment formatted for ICO reporting. We can typically deliver this within 4 to 6 hours of engagement. The ICO recognises that organisations may initially have incomplete information. What matters is that you notified promptly once you had reasonable grounds to believe a breach occurred, and that your response was proportionate. We will help you document the timeline and demonstrate this clearly.

Probably not fatally. Rebooting clears volatile memory, which is unfortunate, but most persistent malware survives reboots by design as it writes itself to disk. Antivirus scans can modify file timestamps and quarantine artefacts, but they rarely destroy the attack chain entirely. The most important thing now is to stop further uncoordinated action and let us assess what is recoverable. Call us and describe exactly what actions have been taken. We have recovered successful forensic investigations from environments where multiple systems had been rebooted and partially restored. What matters most is that the attacker is not still in your network, and we can determine that regardless of prior actions.

Yes. We routinely respond to incidents spanning multiple locations, hundreds of endpoints, and hybrid cloud environments. Our CrowdStrike partnership provides enterprise-grade EDR deployment across large estates within hours. For incidents beyond the capacity of our immediate response team, we have mutual aid arrangements with specialist forensic partners. The advantage of engaging a specialist incident response firm over a large consultancy is that you get senior practitioners on day one, not junior consultants supervised remotely. Every responder we deploy has handled major incidents, not just trained on them. If you have a retainer with us, we have already scoped your environment and response is faster from the start.

Cyber incident response services provide 24/7 emergency support when an organisation is experiencing an active attack, ransomware infection, data breach, or system compromise. A specialist incident response team contains the threat, conducts forensic investigation to determine scope, eradicates attacker persistence, and coordinates recovery. Remote containment is typically initiated within 30 minutes of first contact.

Our 24/7 emergency hotline is answered immediately by an incident response analyst. Remote access to your environment is typically established within 30 minutes. For on-site response, our UK-based teams can be deployed within 1 to 4 hours depending on your location.

No. We accept emergency breach response cases on a time-and-materials basis for organisations without an existing retainer. However, retainer clients receive priority response and discounted day rates.

Call our emergency hotline immediately. Do not restart systems. Do not pay the ransom. Do not run antivirus scans. We will guide you through immediate containment steps while mobilising our response team. These actions can destroy forensic evidence and we need to assess the situation first.

Yes. We provide incident reports formatted for cyber insurance claims and work directly with insurance assessors. Many UK cyber insurance policies cover our emergency response services and we can bill your insurer directly.

Only if you request it. We can facilitate reporting to the National Cyber Security Centre (NCSC), National Crime Agency (NCA), or Action Fraud, and provide evidence packages for law enforcement investigations.

Yes. We assess whether the breach meets GDPR notification thresholds under the 72-hour rule and provide the forensic evidence needed for ICO reporting, including determining what personal data was accessed or exfiltrated. Our preliminary breach assessments are structured to meet ICO breach notification template requirements.